Privacy Policy for Headspace Hypnotherapy

Effective Date: 06 December 2024

Introduction

Headspace Hypnotherapy (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our hypnotherapy services or visit our website. Please read this Privacy Policy carefully. By using our services, you agree to the terms described herein.

1. Information We Collect
2. Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Name
• Contact details (phone number, email address, postal address)
• Date of birth
• Emergency contact information
• Relevant medical or psychological history
• Payment information

1. Non-Personal Information

When you visit our website, we may collect non-personal information automatically, such as:

• IP address
• Browser type and version
• Pages visited on our website
• Time and date of access
• Device type and operating system

2. How We Use Your Information

We may use your information for the following purposes:

1. To provide hypnotherapy services tailored to your needs.
2. To communicate with you regarding appointments, follow-ups, and other inquiries.
3. To maintain accurate client records.
4. To comply with legal and regulatory obligations.
5. To improve our website, services, and client experience.
6. For billing, payment, and administrative purposes.
7. To send promotional emails about products, services, special offers or other information which we feel may interest you.

3. How We Share Your Information

We will not sell, rent, or lease your personal information. However, we may share your information in the following circumstances:

• With Your Consent: We may share information with third parties when you give explicit consent.
• Legal Requirements: If required by law, court order, or government regulations, we may disclose your information.
• Risk of Harm to Self or Others: We may disclose information to the relevant authorities should we consider there is a risk you may harm yourself or others.
• Service Providers: We may share information with trusted third parties who assist in providing services (e.g., payment processors or appointment management platforms), subject to confidentiality agreements.
• Anonymous Case Studies: We may share anonymous client case histories for supervision, training and continuous professional development purposes.  Any personal details, and any other information that may identify you, will be removed prior to sharing.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include:

• Secure storage of physical records.
• Encryption of digital data.
• Restricting access to personal information to authorised personnel only.

While we strive to protect your information, no data transmission or storage system is 100% secure. We encourage you to contact us immediately if you believe your data has been compromised.

5. Your Rights

You have the following rights regarding your personal information:

1. Access: You can request access to the personal information we hold about you.
2. Correction: You can request corrections to any inaccuracies in your information.
3. Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
4. Data Portability: You can request a copy of your information in a structured, electronic format.
5. Withdraw Consent: You can withdraw your consent for data processing at any time.

To exercise your rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance your experience. Cookies are small text files placed on your device to:

• Remember your preferences.
• Analyse website usage.
• Provide tailored content.

You can manage or disable cookies through your browser settings, but doing so may affect your website experience.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing them with personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a minor, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with the revised effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Headspace Hypnotherapy
24 Stoneyflatts Park, South Queensferry, West Lothian, EH30 9YL
07511 025506
allison@headspacehypnotherapy.com
https://headspacehypnotherapy.com/

Thank you for trusting Headspace Hypnotherapy with your personal information. Your privacy is of utmost importance to us.